Shipping policy

Last updated: 24 October 2026

1. Order processing

Orders are prepared for dispatch following payment confirmation.

Original paintings are carefully packaged and dispatched from our UK studio. Fine art prints are produced to order by our professional printing partner and require production time before dispatch.

Processing times may vary depending on the product and order requirements. Where applicable, estimated production and delivery times are provided on our website.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. Shipping destinations

We currently ship physical products to the following countries:

  • United Kingdom

  • United States

  • Canada

  • Australia

  • New Zealand

  • Japan

  • Singapore

Shipping availability may vary depending on the product and destination. Available delivery options will be displayed at checkout.

Digital products are delivered electronically and do not require shipping.

3. Shipping methods and delivery times

Available shipping methods, charges and estimated delivery times are displayed at checkout.

Original artwork is shipped using suitable postal or courier services, with protective packaging appropriate to the size and nature of the artwork.

Fine art prints are fulfilled by our printing partner, which may use different production facilities and shipping carriers depending on the delivery destination.

Delivery estimates may be affected by production times, carrier delays, customs processing, public holidays or circumstances outside our reasonable control.

Orders will be delivered within the agreed delivery period or, where no period has been agreed, within the timeframe required by applicable consumer law.

4. Shipping costs

Shipping charges are calculated at checkout based on the products ordered, delivery destination and available shipping options.

The applicable delivery charge will be shown before you complete your purchase.

Orders containing multiple products may arrive in separate shipments, particularly where products are fulfilled from different locations.

5. International customs, duties and taxes

International shipments may be subject to customs duties, import taxes or carrier handling fees, depending on the destination, product classification, value and shipping arrangements.

Where applicable charges are collected or prepaid as part of the shipping service, they will be handled through the relevant payment and fulfilment arrangements.

Where import charges are not prepaid or collected at checkout, customers may be required to pay them to the relevant customs authority or delivery carrier, as disclosed before purchase.

Customs clearance procedures may affect delivery times.

6. Order tracking

Where tracking is available, you will receive a tracking number or link once your order has been dispatched.

Tracking information may take some time to become available or update following dispatch.

If your order contains products dispatched separately, you may receive more than one shipping notification.

7. Delivery addresses

Please ensure that your delivery address and contact information are accurate when placing an order.

If you notice an error, contact us at contacts@jkarts.co.uk as soon as possible, quoting your order number.

We will try to accommodate address corrections before dispatch. Once an order has entered the shipping network, changes may no longer be possible.

8. Lost, damaged or delayed deliveries

If your order is delayed, appears to be lost or arrives damaged, please contact us at contacts@jkarts.co.uk.

Include your order number and a description of the issue. For damaged deliveries, please provide photographs of the affected products and packaging where possible.

We will investigate with the relevant fulfilment partner or delivery carrier and arrange an appropriate resolution in accordance with your statutory consumer rights.

9. Order changes, cancellations and returns

If you need to amend or cancel an order, please contact us as soon as possible.

Changes to orders already dispatched may not be possible.

Information about cancellations, returns, refunds and related delivery charges is available in our Returns and Refunds Policy.

10. Contact information

For shipping and delivery enquiries, please contact:

J.K. Arts Studio
Email: contacts@jkarts.co.uk

Further business details are available in our Contact Information Policy.