Refund policy

Last updated: 24 October 2026

1. Order cancellations and returns

UK customers have the right to cancel eligible online purchases of physical products within 14 days of receiving their order.

To request a cancellation, please contact us at contacts@jkarts.co.uk within this period, providing your order number and details of the products concerned.

Following cancellation, products must be returned within 14 days of sending your cancellation notice.

For orders containing multiple products delivered separately, the cancellation period begins after receipt of the final item.

Certain products, including personalised goods and digital downloads, are subject to different conditions outlined below.

2. Returning physical products

Please contact us at contacts@jkarts.co.uk to obtain the appropriate return address and instructions.

Products should be securely packaged to protect them during transit. We recommend retaining the original packaging where possible and using a tracked, appropriately insured delivery service.

Customers are responsible for arranging and paying the direct cost of return postage following a statutory cancellation, unless otherwise required by law.

Products may be inspected as they would be in a physical shop. If handling beyond what is reasonably necessary for inspection has reduced their value, an appropriate deduction may be made from the refund.

3. Damaged, faulty or incorrect products

If your order arrives damaged, faulty or incorrect, please contact us at contacts@jkarts.co.uk as soon as possible.

Please provide your order number, a description of the issue and photographs of the affected products and packaging where available.

We will review the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.

Where a return is required because a product is faulty, damaged or incorrect, we will cover reasonable return costs where legally required.

4. Digital products and downloads

Digital products, including downloadable artwork, printable resources, guides and other digital files, are supplied electronically and do not require physical returns.

Where a customer expressly agrees to immediate digital delivery and acknowledges the loss of their statutory cancellation right, that right ends once supply of the digital content begins.

If the required consent and acknowledgement have not been obtained, statutory cancellation rights may still apply.

If you receive an incorrect file, experience difficulties accessing your purchase or encounter a problem with the digital content, please contact us at contacts@jkarts.co.uk with your order details.

We will investigate and provide an appropriate solution in accordance with your statutory consumer rights.

5. Personalised and bespoke products

Products created to a customer's individual specifications or genuinely personalised may be excluded from statutory change-of-mind cancellation rights.

Applicable exclusions will be identified before purchase.

This does not affect statutory rights relating to faulty, damaged or incorrectly described products.

6. Refunds and delivery charges

Refunds for eligible cancellations will include the price of the cancelled products and any original delivery charges refundable under applicable law.

Where a customer expressly selects a more expensive delivery service, the delivery refund is limited to the cost of the least expensive suitable delivery option offered.

Customers are responsible for return postage following a statutory cancellation, as outlined in Section 2.

Where physical products are returned, refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever occurs first.

Where no goods need to be returned, refunds due following a statutory cancellation will be processed within 14 days of receiving the cancellation notice.

Refunds will be issued to the original payment method unless otherwise agreed. Additional processing time may be required by your payment provider.

7. Exchanges

For exchange requests, please contact us at contacts@jkarts.co.uk with your order details.

Exchanges are subject to product availability and the applicable return conditions.

8. International orders

For orders delivered outside the United Kingdom, please contact us to discuss cancellation and return arrangements.

Any mandatory consumer rights applicable to the purchase will be respected.

9. How to request a cancellation, return or refund

Please email contacts@jkarts.co.uk using the relevant subject line:

• Cancellations: Order Cancellation – [Order Number]

• Returns and refunds: Return / Refund Request – [Order Number]

For returns, refunds or problems with an order, please include your order number, the products concerned and a description of the issue. Attach photographs where relevant.

For cancellations, you can use the form below or send us an email clearly identifying the order and your request.

Cancellation Form

To: JK Arts Studio
Email: contacts@jkarts.co.uk

Postal address:
Unit 2006, Vernon Mill
Mersey Street
Stockport, SK1 2HX
United Kingdom

I hereby give notice that I cancel my purchase of the following products:

Order number:
Products:
Ordered on:
Received on (if applicable):
Customer's full name:
Customer's address:
Date:
Signature (only if submitted on paper):

We will review your request and provide any necessary return instructions.

10. Contact information

JK Arts Studio
Email: contacts@jkarts.co.uk

Further business details are available in our Contact Information policy.

Nothing in this policy affects your statutory consumer rights.