Delivery & Returns
Everything you need to know about delivery, packaging and returns before placing an order.
Whether you're purchasing an original painting, a fine art print or stationery, every order is prepared with great care and securely packaged to arrive safely. Below you'll find everything you need to know about shipping, processing times and returns.
Shipping
Where I ship
J.K. Arts Studio currently ships to the United Kingdom, United States, Canada, Australia, New Zealand, Japan and Singapore.
Shipping availability may vary depending on the product and destination. Available delivery options and charges are confirmed at checkout.
Shipping within the UK
All original paintings come with FREE UK delivery and are carefully packaged and dispatched from the studio using tracked postal or courier services.
Fine art prints are produced to order by our professional printing partner and shipped directly to customers using suitable delivery services.
Delivery estimates vary depending on the product and shipping method. Available options and charges are displayed at checkout.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details where available.
International Delivery
International shipping is currently available to the United States, Canada, Australia, New Zealand, Japan and Singapore.
Original paintings are dispatched from our UK studio, while fine art prints may be produced and shipped from different locations through our printing partner.
Delivery times vary by destination, shipping service and customs processing.
Depending on the destination, international orders may be subject to import duties, taxes or handling charges. Where these are not prepaid or collected at checkout, additional charges may be payable upon delivery, as disclosed before purchase.
Processing times
Every order is carefully prepared before dispatch.
- Original paintings: Usually dispatched within 3–5 working days.
- Fine art prints: Produced to order, with production time required before dispatch.
Processing times may be longer during particularly busy periods or public holidays. If an unexpected delay affects your order, we'll keep you informed.
Delivery times
Delivery times depend on the destination, product type and shipping service.
Original paintings are sent using tracked delivery services. Fine art prints are produced and dispatched by our printing partner, with delivery estimates depending on the production location and destination.
Estimated delivery times are displayed at checkout. Please allow for possible carrier or customs delays on international orders.
Shipping costs
UK delivery is free on all original paintings.
International shipping charges for original paintings and delivery costs for fine art prints are calculated at checkout.
Shipping costs depend on the products ordered, delivery destination and available shipping services. The full delivery charge is displayed before you complete your purchase.
Packaging
Original Paintings
Every original painting is carefully packaged to protect it during transit.
Depending on its size and format, artwork on paper is protected using:
- A transparent protective sleeve
- Sturdy backing boards to prevent bending
- Protective outer packaging
Each original painting comes with a certificate of authenticity.
Larger paintings and works on canvas are securely packaged using protective materials appropriate to their size and construction.
Fine Art Prints
Fine art prints are professionally packaged by our printing partner, with packaging selected according to the print size and destination.
Smaller prints are generally shipped flat in protective packaging, while larger formats may be rolled and shipped in sturdy tubes.
Packaging methods may vary depending on the production location and delivery requirements.
Returns
Returns policy
For eligible physical products, UK customers have 14 days from receiving their order to request a cancellation, followed by another 14 days to return the items.
Customers are responsible for return postage for change-of-mind returns. Refunds, including any applicable original delivery charges, are handled in accordance with our Returns and Refunds Policy.
Different cancellation conditions apply to personalised products and digital downloads.
Please refer to our full Returns and Refunds Policy for further details.
Damaged orders
If your order arrives damaged, faulty or incorrect, please contact us at contacts@jkarts.co.uk as soon as possible.
Include your order number, a brief description of the issue and photographs of the affected products and packaging where available.
We'll investigate and arrange an appropriate resolution in accordance with your statutory consumer rights.
Custom & Personalised Orders
Commissioned artwork and products made to individual customer specifications or genuinely personalised may be excluded from standard cancellation rights.
This does not apply automatically to standard products made or printed to order.
Your statutory rights regarding faulty, damaged or incorrectly described products remain unaffected.
How to start a return
Please email contacts@jkarts.co.uk with your order number and details of the products you wish to return.
For damaged, faulty or incorrect orders, please also include a description of the issue and photographs where possible.
We'll provide the appropriate return address and instructions. Please refer to our Returns and Refunds Policy for the full conditions and cancellation procedure.
Still have a question?
If you're unsure about framing, delivery, sizing or anything else before placing an order, you're always welcome to get in touch.